Bunch of keys in the lock of a front door
Master key systems · 24h emergency service

Master key systems in Switzerland - 24h emergency service. On site in 20-30 minutes.

With a master key system, every key opens exactly the doors it is meant to, no more, no less. We design systems for blocks of flats, offices and businesses, keep the locking plan up to date and act quickly when a key goes missing.

  • Fair prices and full cost control before we start.
  • Damage-free opening in over 95 % of cases, your lock stays intact.
  • Vetted technicians with ID, criminal record extract and liability cover up to CHF 5 million.
18,500+jobs completed
4.9out of 5 stars (1247)
12 yrsexperience in the market
200+towns in Switzerland

Master key systems: the essentials

What types of master key system are there?

The right structure depends on the building. In blocks of flats, maison keying is common: each tenant's key opens their own flat plus shared doors such as the main entrance, cellar and laundry room. Offices and businesses often opt for a master key system, in which one higher-level key opens several or all cylinders.

Larger buildings get a grand master key system with several levels, for instance sub-master keys for each department or floor and a grand master key for the caretaker and property management. These types can also be combined:

  • Maison keying: individual key plus shared doors
  • Master key: one key for all cylinders
  • Grand master key system: several levels with sub-master keys

What goes into a locking plan?

The locking plan is the backbone of every system. It defines which key opens which door, how many keys exist in each group and who holds them. Together with the security card, it forms the basis for every future extension and reorder.

We work with you to record all doors, user groups and future needs, such as additional flats, plant rooms or access to the bike store. A well-designed system leaves room to grow. For property managers, we can keep the locking plan up to date on an ongoing basis, document key issues and returns, and keep track of everything when tenants change.

Mechanical or mechatronic: which suits your building?

Mechanical systems are robust, low-maintenance and need no power. Their weakness shows when a key is lost: it cannot be deactivated, so depending on its level, one or more cylinders have to be replaced.

Mechatronic systems combine mechanical locking with electronic authorisation. A lost key or transponder is simply blocked, and access rights can be time-limited or changed without removing any cylinders. On the other hand, programming and battery changes need to be planned for. The comparison is especially worthwhile where tenants or staff change frequently. A mixed solution is also possible: mechanical cylinders for the flats, mechatronic ones for the main entrance and plant rooms.

Lost a key from a master key system: what now?

Report the loss to the property management or owner immediately. What matters is which doors the lost key opens and whether it can be linked to an address. A flat key usually only affects that flat's cylinder and the shared doors, whereas a lost master or grand master key can compromise the security of the entire building.

We assess the risk with you and propose the right measure: replacing individual cylinders, recoding the affected cylinders to a new combination or, with mechatronic systems, blocking the key. If the building is left unsecured, we are available around the clock. It is also worth checking whether your insurance covers the costs.

Our services

More services

From the flatshare room that clicked shut to the master key system in a commercial building, we turn up with the full toolkit and solve the problem on the first visit.

Locksmith technician opening a flat door at the lock cylinder with a special tool Fast and damage-free

Door opening

Door slammed shut or key lost? We open flat and front doors within minutes, in over 90 % of cases without any drilling at all.

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Technician with a tool belt unlocking a locked interior door On call 24/7

Unlocking service

Our unlocking service is available day and night. One call is enough, we are with you in 20 to 30 minutes and open the door properly.

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Broken key stuck in the lock cylinder of a door Around the clock

Emergency locksmith

Emergency at 3 in the morning? Our emergency locksmith sets off immediately, at weekends and on public holidays too.

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New mortise lock being fitted into the edge of a door After loss or break-in

Lock replacement

Key lost or signs of forced entry on the lock? We replace your door lock quickly and cleanly, so your home feels safe again.

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Technician fitting a new euro profile cylinder into the door lock Cylinder swap by a pro

Cylinder replacement

Faulty or stiff lock cylinder? We replace cylinders and fittings with tested branded products, precisely fitted.

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Combination dial and key lock of a safe Discreet and professional

Safe opening

Forgotten the code or lost the safe key? We open furniture and wall safes using specialist techniques, discreetly and, wherever possible, without destruction.

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Security key in the cylinder of a modern front door Advice and support

Key service

From a sticking lock to the question of better security: our key service advises you honestly and finds the right solution.

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Stainless steel security fitting with lever handle and cylinder guard Security hardware

Burglary protection

Security locks, additional bolts and protective fittings: we upgrade your door, so uninvited guests stay outside.

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How it works

Master key systems: how it works, step by step

No endless forms, no waiting on hold. From the call to the open door.

Assessing your needs

We visit the building, record doors, user groups and access requirements, and decide with you between a mechanical and a mechatronic solution.

Locking plan and quote

You receive a draft locking plan and a quote. You know the price before we begin any work.

Installation and handover

We fit the cylinders, test every lock and hand over the keys, security card and documentation.

Ongoing support

We continue to handle reorders, extensions, tenant changes and lost keys, on request under a framework agreement with fixed response times.

CONNECTED LOCALLY · AVAILABLE 24/7

One call. Help in your region.

Choose your canton. Call us to discuss your location and technician availability.

26Cantons
Geneva Jura Neuchâtel Aargau Lucerne Nidwalden Valais Appenzell Ausserrhoden St. Gallen Ticino Glarus Grisons Schaffhausen Schwyz Thurgau Uri Zurich Zug Fribourg Vaud Basel-Landschaft Bern Basel-Stadt Solothurn Obwalden Appenzell Innerrhoden
Illustrative animation, not live locations.
One number for your enquiryAvailable around the clock
Customer feedback

What our customers say

4.9
★★★★★
from 1247 reviews · Google & local.ch
★★★★★

„Pulled the door shut at 11pm with my child alone in the flat. The technician was there after 18 minutes, door open in two minutes, not a scratch on the lock. You cannot ask for more."

M M. Brunner Private customer
★★★★★

„We have been working together for three years. Response times are reliable, invoicing is accurate and our tenants never report problems. Highly recommended."

S S. Kaufmann Property management
★★★★★

„Key snapped off in the lock. Remaining piece removed, cylinder replaced, new keys in the letterbox the next day. Friendly and honest advice."

D D. Rieder Private customer
★★★★★

„After the break-in on Sunday morning they were on site within half an hour, secured it temporarily and repaired it properly on Monday. Lifesavers."

T T. Lehmann Restaurant business
★★★★★

„I had bad experiences with another provider before. Here everything was done properly: on time, tidy work, a clear invoice. Exactly how it should be."

A A. Fischer Private customer

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Service area

At your service across Switzerland

Choose your city or canton, every canton page lists all other towns.

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Basel-Stadt (BS)

Frequently asked questions

What customers ask most often

In a master key system, one higher-level key opens several or all doors, while individual keys only open their own door. With maison keying, each individual key also opens the shared doors, such as the main entrance or cellar. In blocks of flats the two principles are often combined, so that tenants, caretaker and property management each have exactly the access they need.

Tell the property management or the building's owner straight away, as only they can decide what to do with the locking system. Note when and where the key was lost and whether it was labelled with a name or address. Who pays depends on the tenancy agreement and insurance cover. We help the property management assess the risk and carry out the necessary measures.

No, in most cases it does not. If an individual key is lost, replacing the cylinder of the flat concerned is often enough, plus the shared-door cylinders depending on the risk. It is more involved when a sub-master or master key goes missing, because many cylinders may be affected. In a mechatronic system, the lost key is usually simply blocked.

In many cases, yes, provided the locking plan includes spare capacity and the system is still available. For any extension we need the security card or authorisation from the owner or property management. If a system is fully used up or heavily worn, replacing it in stages may be the better option. We inspect your existing system and show you the options.

Yes. Property managers, caretaking firms and businesses can sign framework agreements with us that include fixed response times. These cover managing the locking plan, reordering keys, replacing cylinders when tenants change or keys are lost, and our 24-hour emergency service. Consolidated invoicing is available on request. Use the contact form to ask for a quote.

Contact

Callback within 5 minutes

Not an emergency, but a question about a master key system, a quote or a framework agreement? Write to us and we will get back to you. In an emergency always call: 058 350 24 90

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Guide

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